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Customer Service Training

Skill Oriented | CPD Accredited | Instant Access | e-Certificate | FREE Video Lessons | 24/7 support


EduGiant

Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Duration
2.5 hours · Self-paced
Qualification
No formal qualification
CPD
3 CPD hours / points
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

✿✿Are you interested in beginning a career in Customer Service Training course and enhancing your knowledge and abilities in this sector? Then, this course will provide you with a firm basis for becoming a self-assured individual and will assist you in expanding your knowledge in the appropriate subject ✿✿

The most recent e-learning technology is used in this course, which combines excellent information. Our special course could help you get there whether you want to gain new skills to accomplish your personal and professional goals or exceed your job potential. Through the training course, you may learn from professionals in the field and equip yourself with the precise knowledge and abilities you need to be successful in your chosen career.

Your success in your profession will depend on the knowledge and abilities you acquire in the course. The Customer Service Training course is an excellent entry point into this field since it offers the fundamental knowledge, self-assurance, and experience needed to open the door to a wide range of fascinating and secure employment.

Why Choose This Customer Service Training Course:

  • Boost your skills.
  • Special Offer - Free Course Completion PDF Certificate, MCQ Based Exam & Industry Expert Support Included
  • Learn from industry experts
  • Lifetime Access
  • High-quality e-learning study materials
  • Self-paced, no fixed schedules
  • 24/7 customer support through email
  • Available to students anywhere in the world
  • Study in a user-friendly, advanced online learning platform
  • Innovative and engaging course content and activities.
  • No hidden fees with the course.

So, why are you still waiting? Enroll today in the Customer Service Training course!!!!

CPD

3 CPD hours / points
Accredited by CPD Quality Certification

Curriculum

1
section
15
lectures
2h 28m
total
    • 1: 1_-_INTRO_-_WHY_Customer_Service_Is_CRITICAL_To_Your_Business! 05:06
    • 2: 2_-_Good_Isn_t_Good_Enough! 03:08
    • 3: 3_-_We_Are_ALL_in_the__Helping_Field_ 10:09
    • 4: 4_-_Providing__Concierge__Level_Of_Service 05:55
    • 5: 5_-_The_5_Tenets_Of_TQM 02:40
    • 6: 6_-_Secrets_Of_How_To_Boost_Customer_Satisfaction 08:20
    • 7: 7_-_How_To_Avoid_The_10_Deadly_Sins_Of_Customer_Service! 14:57
    • 8: 8_-_More_Money_$$$_-_Through_Customer_Retention 04:46
    • 9: 9_-_How_Much_Is_A_Customer_Worth__$$$ 08:27
    • 10: 10_-_Do_You_Understand_Your_Customer_ 07:29
    • 11: 11_-_Dealing_With_Difficult_Customers 18:34
    • 12: 12_-__LEAP__Into_Customer_Service! 17:51
    • 13: 13_-_Exceptional_Phone_Service 16:33
    • 14: 14_-_WHY_Customers_Buy_From_YOU!__$$$ 16:34
    • 15: 15_-_BONUS_LECTURE!!!__FINAL_TIPS!!! 06:52

Course media

Description

Welcome to Customer Service Training course !

This course is suited if you desire to have a comprehensive understanding of the industries and associated expertise. The Customer Service Training course has been designed to be simple to comprehend, well-organized, and concise.

We've organized the course into several user-friendly lectures that cover all key course topics in order to provide students with the skills and industry knowledge they need to further their careers in various industries. After finishing the Customer Service Training course's core curriculum, you will be equipped with the abilities necessary to dominate the respective industries.

You will receive tutoring from the course's primary instructor. The course has been updated for 2022, and you will be exposed to the most up-to-date tools and technology. The Customer Service Training course's curriculum was developed over the period of five years, with significant testing and student input. The Customer Service Training course is continuously updated with fresh information, including new projects and new modules chosen by students - that's you.

✿✿✿The Customer Service Training course has been developed with the following modules ✿✿✿

WHY CUSTOMER SERVICE IS CRITICAL TO YOUR BUSINESS!

  • WHY Customer Service Is CRITICAL To Your Business!

GOOD ISN'T GOOD ENOUGH!

  • Good Isn't Good Enough!

WE ARE ALL IN THE "HELPING FIELD"

  • We Are ALL in the "Helping Field"

PROVIDING "CONCIERGE" LEVEL OF SERVICE

  • Providing "Concierge" Level Of Service

THE 5 TENETS OF TQM

  • The 5 Tenets Of TQM

HOW TO BOOST CUSTOMER SATISFACTION

  • How To Boost Customer Satisfaction

HOW TO AVOID THE 10 DEADLY SINS OF CUSTOMER SERVICE!

  • How To Avoid The 10 Deadly Sins Of Customer Service!

MORE MONEY $$$ - THROUGH CUSTOMER RETENTION

  • More Money $$$ - Through Customer Retention

HOW MUCH IS A CUSTOMER WORTH? $$$

  • How Much Is A Customer Worth? $$$

DO YOU UNDERSTAND YOUR CUSTOMER?

  • Do You Understand Your Customer?

DEALING WITH DIFFICULT CUSTOMERS

  • Dealing With Difficult Customers

LEAP INTO CUSTOMER SERVICE!

  • LEAP Into Customer Service!

EXCEPTIONAL PHONE SERVICE

  • Exceptional Phone Service

WHY CUSTOMERS BUY FROM YOU! $$$

  • WHY Customers Buy From YOU! $$$

BONUS LECTURE!!! FINAL TIPS!!!



➽➽Additional GIFT

Course Completion PDF Certificate, MCQ Based Exam & Industry Expert Support Included

Recognised Accreditation (CPD Quality Standard) in Customer Service Training Course

➽➽Expert Support

Dedicated tutor support and 24/7 customer support are available to all students with this A premium quality course.

Who is this course for?

You will benefit from taking this course in securing your desired professional position. The course will boost your career regardless of your existing employment circumstances. You can look into numerous employment options as you complete the course.

This Customer Service Training course is for:

  • Our flexible distance learning programmes are ideal for candidates committed to their ongoing professional development.
  • This course is best suited for people with little or no experience.
  • Aimed primarily at managers, aspiring managers and others in a supervisory role, the content is applicable to anyone who wants to understand for personal or professional development.
  • People who want to improve their career prospects by developing.
  • Do you already have clients? And do you want to start using the course to increase your sales? This course is for you.

Requirements

The Customer Service Training course requires no prior experience; and is open to everyone! This course is available to anybody from anywhere in the globe. This 100 percent online course is accessible from any internet-enabled device. The course allows you to learn at your own pace.

Therefore, to participate in this course, the followings are required —

  • A smart device
  • A secure internet connection
  • A keen interest

Career path

The Customer Service Training is ideal for anyone who wants to pursue their dream careers.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.